FAQ

Coffee



All of our beans are ordered and traceable back to the origin farms and farmers - our single origin roasts keep these location names. We choose to source fresh seasonally, which means we don't buy the past season's coffee beans. This is a choice based on the flavours that appear with the freshest of beans.


We roast in two different ways that are tailored to best suit either Espresso brewing methods or Filter brewing methods. If you have an Espresso Machine or Stove Top, we recommend using one of our Espresso Roasts. If you use a filtering method such as pour-over, Aeropress, Chemex or French press we recommend one of our Filter Roasts.


We roast once weekly. When you order, we will always send the freshest coffee we have, so there may be a one day delay if you order around our roasting date.


You can read our Brewing Guide to see our recommendations for making a great cup of coffee. We are also working on bringing equipment into our online shop but for now you can find a selection of brewing equipment for purchase in our Melbourne showroom. If you can, come chat to us about what you're looking for, or send us an email at hello@acoffee.com.au - we'd be happy to help!



Orders



We send the freshest coffee we have, packed and shipped within 2 business days from your order date. We use Sendle - a 100% Carbon Neutral delivery service. Shipping costs are calculated based on your location and order weight.


We now offer worldwide shipping with our shipping partner Sendle. All shipping costs are calculated directly through their service when you enter your address at checkout. If you're in South Korea you can purchase through our Korean website.


Absolutely, just select the option when you make the purchase depending on what brewing method you use.



Subscriptions



We post all subscriptions on the first Wednesday of every month. This allows us to plan and roast the perfect amount of beans and get them fresh to you for brewing.


If you sign up anytime before the first Wednesday of the month, your subscription will be charged and sent out along with all our Subscription orders.


Unfortunately as the subscription cost includes shipping, we don't offer this to overseas buyers yet. Please feel free to purchase any of our one-time purchase beans for swift delivery!


Our subscriptions are a monthly based service so we only send them out on the set day. This is because we roast in small batches and need to plan for the higher volume of Subscription orders. You can allow enough beans for the whole month by changing the quantity you receive each month.
On average for 1 months supply:
250g is enough for a coffee every few days for 1 person
500g is enough for a coffee everyday for 1-2 people
1kg is enough for a coffee everyday 2-3 people
3kg is enough for a coffee everyday for 4-5 people


Of course! Please log in to your account to change your details, or email us at hello@acoffee.com.au and we'll help you out.


You can cancel your subscription anytime, but if you have previously bought one of our Gift Subscriptions it is prepaid so we will send you beans for the amount of time you paid for.



Wholesale Partnerships



Yes! Please view our Wholesale page for information on how to contact us.